Terms of service

General Terms and Conditions – bellu.eu (EN)

1. General provisions

These General Terms and Conditions govern the operation of the bellu.eu online store and the rights and obligations of users and the provider in connection with the online purchase of products, services and training courses.

The online store is operated by:

• Company name: bellu d.o.o. spletna prodaja

• Registered office: Ljubljanska cesta 39, 1292 Ig, Slovenia

• Company registration number: 9351477000

• VAT number: SI29750636 (VAT registered)

• Customer support email: info@bellu.eu

• Service support email: servis@bellu.si

By using the online store, the user confirms that they are familiar with these Terms and Conditions, understand them and accept them in full.

1. Use of the website

The bellu.eu website is intended for the presentation and review of the products, services and training courses offered by bellu d.o.o. The user (visitor) uses the website at their own responsibility and agrees to use it lawfully and in a manner that does not interfere with the rights of other users or the uninterrupted operation of the website.

Even if the visitor does not make a purchase, by using this website they confirm that they are familiar with these General Terms and Conditions and agree to comply with them. The provider shall not be liable for any damage, inconvenience or loss of data resulting from the use of the website or the inability to use it.

The user is responsible for safeguarding the information used to log in to the online store (if registered) and for adequately protecting their computer equipment against misuse. Any conduct that could harm the website or the provider (e.g. unauthorised access, misuse of data or distribution of malicious software) is prohibited and may result in termination of access and appropriate legal action.

1. Purchase and payment

The user may make a purchase as a guest or as a registered user. When placing an order, the user must expressly confirm acceptance of the Terms and Conditions.

Payment methods:

• Bank transfer against a pro forma invoice

• Payment by card

• PayPal

• Leanpay (instalment payments)

• Cash on delivery

When paying via Leanpay (instalment payments), additional terms apply. The minimum purchase amount required to use Leanpay is €80. Leanpay instalment payments are available for all products with a value above this amount. Leanpay is a service provided by the external provider Leanpay d.o.o.; therefore, separate terms and conditions apply and are available on Leanpay's official website.

More information about instalment payments and Leanpay's terms and conditions is available at:
https://www.leanpay.si

For uncollected cash-on-delivery shipments, we reserve the right to charge costs in the amount of EUR 10.00 (Article 239 of the Slovenian Obligations Code – OZ).

1. Prices and ownership

All prices are stated in EUR and include VAT. We reserve the right to change prices without prior notice.

Products remain the property of bellu d.o.o. until the full purchase price has been paid.

1. Delivery

Delivery is carried out by a contracted partner. Delivery costs are displayed at checkout.

We provide delivery throughout the European Union and the Balkan countries. If delivery to the selected country is not available at checkout, please contact us in advance at info@bellu.eu.

Returns are only possible with prior notice and agreement with us. If the customer received the shipment from our contracted partner or from another logistics centre and wishes to return the goods, the goods must, following prior agreement with us, be sent to the address provided by us. Depending on the circumstances of the return, we will determine whether the goods are to be returned to the address of our logistics partner or logistics centre, or to our own address.

When returning goods, the customer must follow the return instructions and return address previously provided by us. We do not accept shipments sent to another address without prior agreement, nor do we accept cash-on-delivery returns.

1. Right of withdrawal

A consumer may notify the company within 14 days of receiving the goods that they are withdrawing from the contract. The goods must be unused, undamaged and in their original packaging.

The right of withdrawal does not apply to:

• opened cosmetic products,

• custom-made products,

• digital content where the service or access has already been provided.

1. Warranty and material defects

Natural persons may exercise rights relating to material defects within 2 years of receiving the goods. If a product is covered by a warranty, the manufacturer's warranty conditions apply.

Legal entities may exercise rights relating to material defects and warranties only within the framework of the provisions of the Slovenian Obligations Code and individual agreements between the parties.

1. Service

For service requests, please contact us at servis@bellu.si. The customer bears the shipping costs to and from the service address.

We are not liable for damage occurring during transport. We recommend using appropriate protective packaging and trackable delivery services.

1. Training courses

Training courses are provided in person and/or online. The provider reserves the right to change the announced date or format of a training course, in which case participants will be notified at least 48 hours before the scheduled start.

A participant may cancel their participation; however, any deposit paid to reserve a place is non-refundable under all circumstances.

Access to online training content is personal to the individual participant and may not be transferred to another person.

1. Protection of personal data

We process your personal data in accordance with applicable legislation (GDPR and ZVOP-2). When a user subscribes to our newsletter, we record the time of subscription, the user's IP address and email address.

The personal data collected is used exclusively for processing orders, fulfilling contractual obligations and communicating with the user (e.g. providing information about order status and news or updates to which the user has subscribed).

1. Limitation of liability

The company shall not be liable for interruptions in access to the website, delivery delays or damage resulting from improper use of products.

Product images displayed on the website are for illustrative purposes only.

Discounts and promotional codes cannot be combined unless expressly stated otherwise. Each individual discount is valid until the stated date or while stocks last, whichever occurs first.

1. Product exchanges

A product may be exchanged within 14 days of purchase provided that it is unused and in its original packaging. The customer bears the shipping costs associated with the exchange.

1. Sales to legal entities

bellu d.o.o. is an official distributor of medical devices; therefore, certain products are available exclusively to legal entities (companies and institutions).

When purchasing such products, we may request appropriate supporting documentation (e.g. a licence or institution ID). Where a separate agreement is concluded with a legal entity, the provisions of that agreement take precedence over these General Terms and Conditions.

1. Force majeure

In the event of unforeseeable events or circumstances that could not reasonably have been anticipated, prevented or avoided (e.g. natural disasters, wars, epidemics, strikes or power outages) and which prevent or substantially hinder the performance of contractual obligations, neither party shall be liable for delays or failure to perform its obligations. A party relying on force majeure must notify the other party without delay and take all reasonable measures within its power to mitigate the consequences of such events.

1. Copyright

The content published on the bellu.eu website, including texts, images, graphic elements, logos and other materials, is protected by copyright and is the property of bellu d.o.o. or its partners. Any use, reproduction, distribution or modification of such content without the prior written permission of bellu d.o.o. is prohibited.

1. User responsibility

The user is required to use purchased products and services in accordance with the instructions of the manufacturer or the provider of the service/training. The company assumes no liability for damage resulting from improper or unauthorised use of products or services by the user.

1. Dispute resolution

The company will endeavour to resolve any disputes amicably. If an amicable settlement cannot be reached, the court in Ljubljana shall have jurisdiction to resolve the dispute.

The company does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer may initiate in accordance with applicable legislation.

1. Final provisions

These General Terms and Conditions apply from the date of publication. We reserve the right to amend these Terms and Conditions without prior notice.

For further information, please contact us at info@bellu.eu.

1. Cookies and Privacy Policy

The website uses cookies, including cookies from third-party tools (e.g. Google Analytics for website traffic analysis and Facebook Pixel for targeted advertising), in order to improve the functionality of the service and the user experience. The use of cookies and the processing of data collected through these tools are governed by the company's Privacy Policy. More detailed information about the types of cookies, their purposes and the available management options can be found in the Cookie Policy available on the bellu.eu website.