General Terms and Conditions of the Cosmetic Salon | Bellu Beauty

Welcome to Bellu Beauty salon. To ensure a pleasant experience and high-quality service for all our clients, we have prepared the following general terms and conditions. Please read and observe them before booking an appointment.

1. Booking Appointments

You can book appointments in person, by phone, via social media, or through our online booking system.

Upon booking, you will be informed of all details regarding the service, estimated duration, and price.

2. Cancellation or Rescheduling of Appointments

Cancellation or change of appointment at least 36 hours before the appointment

You can cancel or reschedule an appointment free of charge if you notify us at least 36 hours before the agreed appointment by calling 051 292 006.

Cancellation less than 36 hours before the appointment

In case of cancellation of an appointment less than 36 hours before the agreed appointment, Bellu Beauty reserves the right to charge a cancellation fee of 50% of the value of the booked service.

No-show without prior notice

In the event that a client does not attend a booked appointment and does not notify the salon of their absence in advance, Bellu Beauty reserves the right to charge the full value of the booked service.

3. Unpaid obligations due to late cancellation or no-show

In case of a charge due to late cancellation of an appointment or no-show without prior notice, the client is obliged to settle the issued invoice within 24 hours.

Until all overdue obligations are settled, Bellu Beauty reserves the right to prevent the client from booking new appointments and using services.

If the client has future appointments already booked at the time the invoice for late cancellation or no-show is issued, Bellu Beauty reserves the right to cancel these appointments if the invoice is not settled within 36 hours of its issue.

After settling all open obligations, the client can once again use services and book new appointments in accordance with appointment availability.

4. Payment Terms

Payment for services is made at the beauty salon/online.

Any remaining balance or additional charges are settled after the service is performed at the salon.

Available payment methods are in accordance with the salon's current offer.

5. Delays

Clients are requested to arrive for their appointment on time.

In case of a delay longer than 10 minutes, Bellu Beauty reserves the right to shorten the service or cancel the appointment if, due to the delay, the service can no longer be performed within the scheduled time.

In case of appointment cancellation due to a significant delay, the service will be charged according to the current price list.

6. Safety and Hygiene

At Bellu Beauty, we adhere to high hygiene standards and ensure the safety of our clients.

All tools and equipment are appropriately disinfected and sterilized in accordance with regulations and professional guidelines.

Clients are requested to inform the practitioner of any health issues, allergies, or other circumstances that could affect the performance of the service before it begins.

7. Complaints and Grievances

If you are not satisfied with the service, please inform us as soon as possible.

Questions, comments, or complaints can be directed to management:

  • in person at the salon,

  • by phone (Ajla - 040 526 377),

  • or by email (Ajla - ajla.muric@bellu.si).

Every complaint will be handled individually, and we will strive for an appropriate resolution.

8. Changes to Business Terms and Conditions

Bellu Beauty reserves the right to change these general terms and conditions.

All changes will be published on the company's official communication channels and will become effective on the date of publication.

9. Contact Information

For additional information, we are available at:

Bellu Beauty

📍 Rakuševa ulica 32, 1000 Ljubljana

📞  051 292 006

✉️  beauty@bellu.eu

🌐  www.narocanje.bellu.si

VAT

According to Article 37 of the Value Added Tax Act (ZDDV-1), 22% VAT is charged on services.

Bellu d.o.o.

Ljubljanska cesta 39, 1292 Ig

Registration number: 9351477000

Tax ID: 29750636

Phone: 040 526 377

Email: info@bellu.eu

Website: www.bellu.eu